Return & Exchange
Return and Exchange Policy applies to all purchases made through the website thevenuslash.com. We are pleased to accommodate returns and exchanges within 30 days on all products that have not been used and in the same original packaging that you received it. A photo of the product will be requested before the returns process starts.
Return & Exchange
Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from delivery date and specify the damage, defect, or wrong item(s) including a picture/video of the packaging with clear tracking number shown and the picture of the product received. We will inspect your complaints and proceed with available options of returning the defective products for a replacement. We will gladly send out a replacement of the original item(s) purchased, at no cost.
The Venus Lash products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.
Return Shipping Cost
All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because we will not be responsible for lost returns.
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned product was not opened.
Most financial institutions will take an average of 3-7 business days to process the refund and reflect on your statement.
We provide free standard shipping for all orders, however, any express shipping costs will not be refunded.
Still Have More Questions?
Simply email us at firstname.lastname@example.org if you have any questions. Our friendly customer support team will be there to assist you.