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FAQs

Products

What is the difference between The Venus Lash™ Magnetic Eyelash and other false eyelashes?

Unlike your traditional false eyelashes, applying The Venus Lash™ Magnetic Eyelash requires no glue! The eyeliner has ultra-fine magnetic particles and the eyelashes have five (5) thin and ultra light magnets. It’s easier to apply, adjust and remove!

How does it work?

The magnetic eyeliner features a 1 mm tip that enables you to draw a precise line on top of your lashes with just a single stroke. Apply two (2) coats of magnetic eyeliner. Allow it to dry completely. Using the tweezers, place the magnetic eyelashes onto the liner. The magnets allow you to quickly and easily put on your eyelashes hassle-free--no messy glue, no complicated application, easily adjustable.

How long does the product last?

Our magnetic eyelashes can be worn up to 30 times and our magnetic eyeliner can last up to 90 applications.

Is it vegan and cruelty-free?

The Venus Lash™ Magnetic Eyelash & Eyeliner contains no animal hair nor is tested on animals, hence, vegan and 100% cruelty-free.

Is it safe to use?

Our product contains FDA approved ingredients. The magnetic liner has iron oxide which doesn’t cause irritation even for sensitive skin. It does NOT contain any heavy metal or parabens.


If you notice any change in odor or appearance, discontinue use. Do not use this product or ANY eye cosmetics if your eye is injured, irritated, or infected. Check our ingredient list carefully if you have any allergies. If irritation or allergic reaction occurs, please discontinue use and seek your doctor.


Here’s the ingredient list of our product:Aqua, Acrylates/Octylacrylamide Copolymer, Propylene Glycol, Glycerine, Ethylhexyl Glycerin, PEG-3 Sorbitan Oleate, Dimethicone, PVP, Sorbitan Sesquioleate, Iodopropynyl Butylcarbamate, Phenoxyethanol, Fragrance, Black Oxide of Iron.

How do I apply it?

Click Here for an easy and hassle-free application!

I’m a make-up rookie. Wouldn’t it be hard for me to use this? 

This is actually perfect for beginners! Use the magnetic eyeliner like your regular eyeliner. Apply a few layers. Make sure the liner is completely dry before attaching the magnetic lashes over the liner. It will instantly click and you’re done! No more shaky hands, no more messy glue and definitely no special skills needed. 

Are the lashes reusable?

Yes, you may reuse them multiple times. After using, clean them and properly store the in the packaging. As long as the magnets are still firmly attached to the lashes, you may still use them again and again and again…

Do I still need glue to attach the lashes?

No. The magnetic lashes works only with the magnetic eyeliner.

How many layers of liner should I apply? 

Two (2) layers of magnetic eyeliner is enough, but for stronger hold apply three (3) layers. Shake the bottle first before applying and make sure that it is completely dry before you attach the lashes.

How much eyeliner is in the bottle and how many applications can it lasts?

The eyeliner tube contains 5ml of magnetic eyeliner. It could lasts up to 90 applications.

How long do these lashes last? 

With proper application provided you don’t do any strenuous activities, they can last up to 24 hours! The magnetic eyelashes has five (5) thin magnets and the magnetic eyeliner has ultra-fine magnetic particles, together they form strong adsorption.

How strong does the magnetic eyeliner hold the magnetic eyelashes? 

For optimum hold, shake the bottle and apply three (3) layers of magnetic eyeliner. Make sure it is completely dry before putting the lashes. Each magnetic eyelashes has 5 magnets and the magnetic eyeliner has ultra-fine magnetic particles that has strong adsorption. It can withstand the strongest setting of your hair dryer.

Would the magnetic eyeliner flake off and detach the magnetic eyelashes? Do I need to re-apply the liner throughout the day?

As long as you apply two (2) to three (3) layers of magnetic eyeliner, it could last all day and no need to re-apply. The magnetic eyeliner won’t flake off. The magnetic eyelashes, however, can be easily readjusted if you need to throughout the day.

How do I clean the magnetic lashes to ensure product longevity?

The magnetic eyelashes are reusable and if maintained well, may be reused over 30 times. Once you remove your lashes, wipe them clean with Q-tip, specially, the surface of the magnets. . Gently place them back to the casing to retain its shape. Do not wash the lashes.

I wish to customize the lashes. Can I cut the magnetic lashes? 

The lashes generally fit most eyes but you may trim the lashes to your liking. You could cut one magnet off and it will still work perfectly fine.

I have other magnetic eyelashes. Can I use your magnetic eyeliner with those?

Sure, you can use it with another fake eyelashes as long as they are magnetic.

Can I still use mascara? 

The lashes are full and long that they blend with your natural lashes. But you may still use mascara if you want to, just make sure to apply mascara before you attach the magnetic lashes.

How to remove the magnetic eyeliner and lashes?

Gently peel off the lashes. Use your regular make-up remover to remove the magnetic eyeliner.


Shipping

How can I pay for my items?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

Are my information and online order safe and secure on this site?

Absolutely! All your information and account details remain private and confidential. Our site is built with the highest level of transaction security. Your information is SSL-encrypted and your credit card information is not stored on our servers.

Are there any exchange rates?

We process all orders in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What if I need to change my shipping address after placing my order?

Unfortunately, you cannot revise your information after your order has been processed or shipped. Before checkout, make sure to review all your details, especially, the shipping address. If it has been shipped to the wrong address, we do not know how long the customs department will your package on hold.

Is shipping really FREE?

YES! We are proud to offer FREE SHIPPING WORLDWIDE on all orders! Standard International Shipping: 8-20 business days. All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.*All shipping times exclude clearance/customs delays.

How can I track my package?

We will email you your tracking number and tracking website once the package has been shipped. Delays caused by the customs department in your country will not be our liability.

HELP! Who can I contact if I have a problem with my order?

If some of your items are missing or damaged, contact us immediately at contact@bloomvenus.com / contact@thevenuslash.com